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Purchase and Refund Policy

Effective Date: February 19th, 2025

This policy outlines how payments and refunds are handled for customers using the services offered on https://visauketa.com, operated by Sebe Inc., located at 51 Lorridge St, Richmond Hill, ON, Canada L4E3W5 (OCN Registration Number: 2396200).

Overview of Our Service

Sebe Inc. provides optional, paid support for travelers applying for the UK Electronic Travel Authorisation (ETA). Our service includes human-reviewed document checks, submission support, and ongoing guidance. It is not affiliated with the UK government, and applicants may apply independently at www.gov.uk without using our platform.

By placing an order on our site, you acknowledge that this is a personalized digital support service. Because processing begins shortly after purchase, standard cancellation rights under consumer protection law may not apply once processing is underway.

What’s Included in the Fee

The total cost includes our support service fee and the UK government’s ETA application fee, which we pay on your behalf. This full amount is disclosed clearly before checkout.

Our fee covers:

  • Live customer support and expert ETA guidance

  • Data review and validation for application accuracy

  • Secure handling of application submission

  • Reprocessing assistance if corrections are required

All fees are listed in USD. Payments are processed securely, and we do not store or share your card information beyond what is necessary to complete the transaction.

Refund Eligibility

You may request a full refund if your ETA application has not yet been submitted to the UK authorities. Refund requests must be made within 90 days of purchase.

To request a refund, contact us at support@visauketa.com and include:

  • Full name

  • Order or application number

  • Submission date

  • Reason for refund request

Once submitted, ETA applications cannot be cancelled or refunded. All decisions by UK immigration are final and outside our control.

Approved refunds will be processed within 5–7 business days to the original payment method. Processing times for international banks may vary.

Dispute Resolution

Before contacting your bank or credit card provider, please give us the opportunity to resolve your issue. We take refund concerns seriously and aim to address them fairly and promptly. If a chargeback is filed, we may submit evidence showing the service was provided as described.

Refund Confirmations

You’ll receive an acknowledgment email when we receive your refund request. If submitted during business hours, we’ll confirm the same day; otherwise, we’ll respond the next business day.

Service Timeframes

We aim to process applications within 24 hours of receiving complete information and payment. This is not a guaranteed turnaround time. Government delays, system outages, or force majeure events may affect timing.

If you are traveling within 48 hours, we recommend using the UK government’s official site to apply directly.

Payment Methods Accepted

We accept the following payment types:

  • Visa

  • Mastercard

  • American Express

  • Discover

All payments are processed through PCI-compliant, secure payment gateways. If your preferred method isn’t available at checkout, contact us for assistance.

Questions or Concerns

If you have any questions about this policy, reach out to us:

Sebe Inc.
51 Lorridge St, Richmond Hill, ON, Canada, L4E3W5
Email: [email protected]
Phone: 613-454-5636

For more details about your rights and how we process your data, see our Terms of Service and Privacy Policy.